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Counseling
Counseling
Because we don’t just sell cosmetics; we start by listening to the skin concerns you’re worried about. This is the heart of ACSEINE. Start your skincare journey with us. Consult our staff here.
Get a consultation at our counters
If you have skin concerns, let ACSEINE take care of you.
At ACSEINE counters in department stores, our staff are ready to provide expert consultations based on skin physiology knowledge.
STEP 1
Begin by discussing your skin concerns so we can fully understand your issues.
We listen to your skin concerns and daily routine, followed by a detailed skin analysis through expert observation and touch.
STEP 2
Skincare advice tailored to your skin condition
How can you maintain healthy skin? Our staff provides advice based on skin physiology, selecting products and routines specifically designed for your skin type.
STEP 3
Makeup Advice
ACSEINE offers a wide selection of foundations and makeup using pigment-coating technology to prevent potential allergens from touching the skin directly. If you wish, we offer product trials and advice on gentle makeup techniques that won’t irritate your skin.
STEP 4
Experience it for yourself on your skin
While all ACSEINE products are hypoallergenic and allergy-tested, we understand you may still be concerned without trying them first. If you’re a first-time user, we always recommend trying samples or testers first for total peace of mind.
List of ACSEINE Store Locations in Department Stores
List of ACSEINE Store Locations in Department Stores
List of ACSEINE shops in department stores
For New Customers
Receive free samples at our stores
If you’re new to ACSEINE, we are happy to provide samples suited to your skin condition after a professional consultation.
For those who wish to receive samples, please visit an ACSEINE counter and inform our staff that you “found this information on the ACSEINE website.”
(Professional & Medical Tone)
For those who know ACSEINE through a dermatologist's recommendation or a medical facility:
ACSEINE was founded on the ACS (Allergen Control System) theory, which aims to prevent the recurrence of cosmetic allergies. It was developed through research with dermatologists. Since then, we have continued to research the relationship between cosmetic irritation and various skin problems.
You can comfortably consult ACSEINE about your current skin concerns and past skin issues.
Please strictly follow your dermatologist’s instructions if you are using cosmetics alongside skin medication. Please inform ACSEINE staff of these details so we can provide the most appropriate advice for you.
Get expert advice from ACSEINE specialists at department stores
At ACSEINE counters in department stores, our skin specialists provide appropriate advice so that even those under medical care for skin issues (such as cosmetic allergies, atopic dermatitis, or acne) can enjoy skincare and makeup with peace of mind.
If you have received specific instructions or requirements from a dermatologist regarding cosmetic use, please inform ACSEINE staff so we can provide product information and usage methods that align with your doctor’s advice.
For those with Patch Test results from a dermatologist
If you have received skin allergy test (Patch Test) results and know which ingredients may cause rashes or other skin issues, our Customer Center can pre-check product ingredients for you to ensure the recommended products do not contain those specific ingredients.
Telephone Consultation Service
At the ACSEINE Customer Center, our specialists are ready to answer all your questions via phone, from skin concern advice and correct cosmetic usage to daily care tips. Additionally, if there is no ACSEINE counter in your area, our staff will be happy to provide information on other stores where our products are available for your convenience. Please feel free to contact us.
ACSEINE Customer Center
Business Hours: Monday – Friday, 10:00 AM – 6:00 PM
*Closed on Saturdays, Sundays, and public holidays.
*Additional holidays during festivals (such as long weekends, summer holidays, and New Year holidays) are subject to change as appropriate.
The Role of ACSEINE in Collaboration with Dermatologists to Care for Those with Skin Problems
ACSEINE was founded based on the ACS (Allergen Control System) theory, which aims to prevent the recurrence of cosmetic allergies, researched and developed in collaboration with skin specialists.
For over 50 years, we have continuously researched the relationship between cosmetic irritation and skin problems, earning the trust of doctors who recommend our products to patients as part of their care alongside treatment. Especially when cosmetics are a cause of skin inflammation, choosing the right products and post-treatment care routines is vital to preventing recurrence.
Furthermore, the ACSEINE academic group publishes information through dermatological professional associations to support doctors in advising patients. We don’t just present our brand’s products; we are committed to sharing broader cosmetic knowledge, including ingredients and daily skincare (correct usage methods), for sustainable skin health.
